Nangkiewirat Syntein Producer Company Limited (NKSPCL) carefully processes every order as our products are handcrafted and often produced in limited quantities. Due to the nature of handmade products, we follow the below refund and cancellation guidelines.

1. Order Cancellation

• Customers are requested to submit cancellation requests as soon as possible after placing an order.
• Once an order has been dispatched or the production process has started, cancellation requests may not be accepted.
• NKSPCL reserves the right to approve or decline cancellation requests based on the order status and production stage.

2. Refund Policy

• Refunds, wherever applicable, will be processed through the original payment method used during the transaction.
• The processing time for refunds may vary depending on the payment provider or banking institution.

3. Damaged or Incorrect Products

• If a product is received damaged or is significantly different from the product ordered, customers must contact NKSPCL within 48 hours of delivery.
• Customers are required to share clear photographs of the product and packaging for verification.

4. Refund & Replacement Requests

• All refund or replacement requests will be reviewed individually based on the product condition, order details, and supporting information provided by the customer.
• NKSPCL reserves the right to make the final decision regarding refund or replacement eligibility.

5. Contact Us

For any assistance regarding cancellations, refunds, or replacements, please contact NKSPCL through the details provided on our Contact Us page.